Listed below is an outline of where individual members of the SEAS community should turn for their computing support. 

1) FACULTY COMPUTER SUPPORT

As you will know from a recent note on the subject, funding is provided thru the Provost support FASIT Support Program (FASIT) for one (1) standard laptop computer per full-time teaching faculty member every four years.  As of July 1, 2010, the coordination of this allocation is coordinated thru the SEAS Business Manager’s office. 

Technical support for computers provisioned thru FASIT should be obtained by:

1. Sending email to faculty.support@yale.edu. 
ITS staff will respond within 24 hours of receiving your note.

2.  Call 436-9045. 
Please note the staff are often in the field and you may need to leave a voice message.  The first available staff member will return your call.

If you experience a critical computing emergency, you should contact Robert Chang, Manager at ITSAMT Faculty Support (432-2357;  r.chang@yale.edu) . If you are not successful in reaching Robert please contact Harley Pretty, the SEAS Administrator (432-4201 or harley.pretty@yale.edu).

Each month, FASIT will send a survey to those that have requested, and received, assistance.  Your response to the surveys, especially during the transition period, will be critical in helping to ensure support is adequately delivered.

Please note that the FAS IT Support Program only has resources available to support full-time teaching faculty and is charged with supporting each faculty member’s primary computer.

2) RESEARCH LAB COMPUTING

If you or members of your research groups need assistance with computers in your labs, there are two tiers of support available:

1. For non-urgent problems, with a 3-5 day lead-time, contact faculty.support@yale.edu.

2. If you need immediate support for a critical lab machine, please contact Michael DiMaggio, Manager of Distributed Support at 436-4874.  There is a $105/hour charge for this expedited service.

3) Support for students

The Student Technology Collaborative (STC) provides support for graduate students.  If a student is having hardware or software problems with their personally owned computer, they can either visit the Technology Troubleshooting office at the Bass Library, or make an online request for assistance at: http://www.yale.edu/its/stc/gettinghelp.html

4) Other services –

• Requests for new NetID’s and Email accounts
  Requests for new netid activations, and new email accounts are initiated thru your respective department administrative lead.

• Registering computers on the Yale domain
  Requests such as registering new computers on to the Yale network are addressed directly with the ITS Help Desk at helpdesk@yale.edu or at 2-9000.

Later this summer ITS will deploy new network management software that will allow users to self-register their wired devices.  

Information on Yale’s wireless network can be found at: http://www.yale.edu/its/network/wireless/

 

• Software License Renewals
  SEAS continues to provide support for software titles needed to fulfill the teaching mission of the School. Requests for software title renewals in support of the teaching mission are to be sent directly to Harley Pretty.  Requests for new software titles in support of the teaching mission should be submitted in the Spring of each year for consideration in the budget process.

Please note:  Software titles specific to research programs and the research mission of the School are not supported by SEAS.

 

• Data Network Operations
  Requests for new network wired connection activations or repairs to existing service should be coordinated thru Andrew Morcus, the Engineering Operations Manager, at 432-4206.

• Poster Printing
  The poster printing service previously offered by Lieyang Zhou has been converted to a self-service kiosk located in the kitchen area at the Dean’s Administrative Office.  Any member of the SEAS community with a valid netid will be permitted to use the printer during normal business hours.  

Please note the poster printing kiosk is for single copy printing only. Print jobs requiring multiple copies are to be submitted directly to RIS (http://www.yale.edu/ris/).

 

• Jove Access
  The recently upgraded Linux server, JOVE, and the EITX clients are currently managed by central ITS’ Linux Systems Design & Support Group. Any member of SEAS or undergraduate taking Engineering courses may request an account. 

To obtain an account on JOVE please send an email request to linux.support@yale.edu.

As always should you have any questions or concerns please do not hesitate to contact me.

- Harley Pretty, SEAS Administrator